Shipping policy

Creating a clear, professional shipping policy is crucial for building trust with your customers. It sets the right expectations and protects your brand if any delivery hiccups happen.

Here is a beautifully structured, customer-friendly template tailored for Hdot. You can easily fill in the bracketed information to match your actual logistics.

Shipping Policy

Thank you for shopping at Hdot. We are dedicated to delivering your favorite styles to you as quickly and safely as possible.

Please review our shipping guidelines below to understand how we process and deliver your orders.

1. Order Processing Times

All orders are processed within [e.g., 1–3 business days].

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• If we experience a high volume of orders (such as during major sales or holiday seasons), shipments may be delayed by a few days. If there is a significant delay with your order, we will contact you immediately via email or SMS.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	[e.g., 3–7 business days]	$[X.XX] / Free over $[XX]
Express Shipping	[e.g., 1–3 business days]	$[X.XX]
International Shipping	[e.g., 7–14 business days]	Varies by country

Note: Delivery delays can occasionally occur due to customs processing or carrier issues outside of our control.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours.

4. Customs, Duties, and Taxes

Hdot is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

If you receive your order damaged, or if it gets lost in transit, please save all packaging materials and damaged goods, and contact our support team immediately at [your support email].

Please include your order number and photos of the damaged items so we can assist you right away with a replacement or refund.

6. Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, which means there is a very small window to change an incorrect address. Please contact us immediately if you believe you have provided an incorrect shipping address.